Clutch City Customs

    Clutch City Customs

    Effective Date: August 27, 2026

    Welcome to Clutch City Customs

    This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information through our website. By utilizing our Site, you agree to the terms outlined in this policy.

    IMPORTANT NOTICE REGARDING TEXT MESSAGING

    Clutch City Customs ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

    1. Information We Collect

    We collect the following types of information:

    Personal Information:

    • Name, email address, phone number, physical address
    • Payment information when you make a purchase or request a quote
    • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

    Non-Personal Information:

    • IP address, browser type, device information
    • Website usage patterns and analytics
    • Cookies and similar technologies

    Customer Communication:

    • Records of inquiries and service requests
    • Appointment details and preferences
    • Service history and feedback

    2. How We Use Your Information

    We use collected data for:

    • Providing and improving our vinyl wrap and customization services
    • Processing transactions and payments
    • Communicating with you about your inquiries, appointments, and promotions
    • Enhancing website functionality and user experience
    • Ensuring security and fraud prevention
    • Maintaining records of your communication preferences and consent

    3. SMS Messaging & Compliance

    Text Message Program Terms & Conditions

    By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

    Opt-In & Consent:

    • You will only receive messages if you have explicitly opted in
    • We maintain timestamped records of all opt-in actions
    • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

    Opt-Out Instructions:

    • You can cancel SMS notifications at any time by replying "STOP"
    • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
    • All opt-out requests are processed immediately.

    Message Frequency & Content:

    • Message frequency varies based on your interactions with our business
    • Messages will be directly related to the services you have requested
    • We do not send promotional content without specific consent

    Help & Support:

    Reply "HELP" for assistance or contact us at sales@clutchcitycustoms.com. Customer support is available during regular business hours (Mon-Fri 10am-6pm)

    Carrier Information:

    • Standard message and data rates may apply
    • Carriers are not liable for delayed or undelivered messages
    • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

    4. Information Sharing & Disclosure

    We do not sell, rent, or trade personal information. We may share information with:

    Service Providers:

    • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
    • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
    • All service providers are contractually obligated to maintain confidentiality and security

    5. Data Security

    We implement and maintain reasonable security measures to protect your personal information:

    • Encryption of sensitive data in transit and at rest
    • Secure access controls and authentication mechanisms
    • Regular security assessments and updates
    • Employee training on data protection
    • Breach notification protocols in accordance with applicable laws

    6. Cookies & Tracking Technologies

    We use cookies and similar technologies to:

    • Analyze site traffic and user behavior
    • Remember your preferences
    • Improve website functionality and user experience
    • Measure the effectiveness of our services

    7. Your Rights & Choices

    You have the right to:

    • Access, update, or delete your personal information
    • Opt-out of marketing emails by clicking "unsubscribe" in our emails
    • Opt-out of SMS messages by replying "STOP"
    • Request information on how we process your data
    • Withdraw consent at any time for future communications

    8. Contact Us

    If you have questions about this Privacy Policy or how your information is handled, contact us at:

    Clutch City Customs

    Phone: (346) 329-0087

    Email: sales@clutchcitycustoms.com

    Address: 9405 Kerrwood Ln, Houston, TX 77080

    By using our website and services, you consent to this Privacy Policy.

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